Cyber Dimensions....

One of the most troublesome issues of troubleshooting is to find out exactly how it happened and for what. Obviously, some processes are non-recoverable. For them you can not repeat the process and risk another hardware just because a troubleshooter wasn't able to understand where did it err. So what do you do depict the error ditto to original. Here is a wonderful tool for Windows 7. A feature new to Windows 7, called Problem Steps Recorder looks to be the missing tool for documenting where it all goes wrong.

The tool is just an advanced version of the screen capture software but with other in- depth functionalities. Think of it as an automated Print Screen plus a little monkey in the background documenting all the mouse clicks, key strokes and gathers some technical reading material, who then ties up everything in a neat box and saves the results. The neat little box you get is a zipped MHTML report page which can be sent off directly to the help desk.

Try it. Prevention is always better than cure. But when its about Windows, you know that cure is the only way to go. So let's strengthen it.

How To Get Started

• Go to Start Menu -> Run.
• type and select psr.exe and ENTER.